Mediation is often the solution when it
comes to disciplinary issues, performance, behaviour and dismissals in the
workplace. But, when is mediation the right approach to workplace conflict?
- The conflict / dispute is fairly moderate
- There are clear issues that have been identified and they can have a substantial result
- All parties have volunteered to participate
- There is no imbalance between the parties involved
- Participants are able to express themselves and their positions freely
- Total confidentiality is agreed on as well as privacy
- Both parties are interested in getting the matter resolved
- The company or organisation involved is prepared to provide support to the parties in the future and agrees to the resolution that has been reached
Mediation is all good and well, but the
parties involved need to work hard alongside the mediator so that there is a
successful outcome.
- So what are the ingredients of a successful mediation?
- Participants involved must believe that the conflict / dispute can be successfully resolved
- They are willing to resolve it and have an open mind about the mediation process
- Parties involved have insight and the ability to self-reflect
- Participants are ready to move on
- They have the ability and the capacity to listen to the other persons perspective or side of the story
Be sure to contact Cape Mediators today:
email mike@capemediators.co.za or
give us a call on 082 422 3324 to book your session. Please note that our
practice is based in Cape Town, RSA. Should you require advice on selecting a
mediator outside of Cape Town, please contact us and we will gladly provide you
with a referral.