What skills does a Mediator need to have?

One of the great things about mediation is that the mediator does not make all the decisions, they are simply there to make sure the parties involved are working together to come to a fair agreement.

Here are some of the most important skills a professional mediator needs to have:

1. Great listen skills.

2. Questioning skills in order to understand the facts as well as the controversy.

3. Emotional intelligence.

4. Summarising skills to ensure that all the main points are set out and to assist both parties to look at issues in a less emotional way.

5. A lot of empathy!

Perhaps one of the most important skills a mediator needs is the ability to not take anyone's side and to act completely fairly. This means a mediator needs to spend an equal amount of time with each person involved to hear their side of the story as well as what issues they are facing.

As a mediator, it is never a good idea to point out that one of the parties involved is being unfair. That is why they need assistance from a mutual party… Overall mediators assist with helping parties take a reality check so they can put their emotions aside and come to a reasonable, agreed upon outcome.

Looking for professional, reliable mediation services at an affordable price? Don't hesitate to contact Cape Mediators today! Give us a call on 082 422 3324 or email mike@capemediators.co.za